Legal

Refund and Cancellation Policy

Last updated 30 September 2026

This policy explains when payments to RASNY TECH PRIVATE LIMITED can be cancelled or refunded. It applies to services bought through https://clone.connectandcollabs.com.

1. Cancelling before work begins

If you cancel an engagement before we have started work, you receive a full refund of any fee paid for it. Tell us at support@connectandcollabs.com and we will confirm in writing.

2. Cancelling after work has begun

Our services are delivered as work over time, not as a shipped product. Once work has begun, fees are refundable in proportion to the work not yet performed at the date you cancel. We will set out what has been delivered and what is being refunded, so the calculation is visible to you.

3. Monthly retainers

Retainers may be cancelled with notice as stated in your order form. The current month's fee covers work already under way and is not refundable once the month has started; you are not charged for months after the notice period ends.

4. What is not refundable

• Advertising spend paid to third-party platforms. This money goes to Meta, Google or similar, not to us, and we cannot recover it once it is spent.
• Third-party costs we have already committed on your instruction, such as licensed footage, software or media.
• Work already delivered and accepted.

5. Duplicate or failed payments

If you are charged twice for the same service, or money leaves your account for a payment that did not complete, tell us and we will refund the duplicate in full. No deduction is made in these cases.

6. How to request a refund

Email support@connectandcollabs.com from the address associated with the payment, with the payment reference and the reason. We acknowledge requests within 2 business days and decide within 7 business days.

7. How refunds are paid

Approved refunds are returned to the original payment method through our payment gateway. We initiate the refund within 5–7 business days of approval. Your bank or card issuer then takes its own time to post the money, typically a further 5–10 business days; that part is outside our control.

8. Disputes

If you are unhappy with an outcome, reply to our decision and we will review it. We would much rather resolve it directly than have you raise a chargeback, which is slower for everyone.

9. Contact

All refund and cancellation matters: support@connectandcollabs.com.